Vacancies

Applications for this recently advertised role are now closed.

We hope to be hiring again in early – mid 2026 for another team member with a very similar or the same job role to the advert below. If you woudl be interested in joining our team you are always welcome to send in a CV and covering letter letting us knwo why you’d be a good team member and we will hold this on file.

We will always advertise our new vacancies on our social media channels first, so you are also welcome to follow us on social media to get updates when we are advertising for more team members.

Customer Services & Internal Sales trainee, Full time, £24k Starting, £26k once fully trained (expected after 6 months) 

Based at our Head office in Redditch, UK. You must be eligible to work in the UK and within reach of our head office for commuting. 

Excellent scope for further salary progression & development of responsibilities in coming years. 

No recruitment agencies please, we already have an appointed agency we work with. 

Company Background 

Based in Redditch, Budget Shipping Containers is a leading supplier of quality shipping containers established 2011. Due to our consistent organic growth, we have relocated into our head office premises in central Redditch in 2022, and are inviting you to become part of our exciting journey with this forward thinking company. 

We are a fast-developing business and this is a unique opportunity to join a growing firm as it begins to scale up.  

We like to think we are very different from a lot of other companies to work for. We are very financially secure, we have an amazing team and culture, we invest in ongoing training, we pay our suppliers on time or early, and our internal processes are not controlled by banks, insurers or any third parties.  We have highly skilled & motivated team members doing a wide range of tasks, each managing the entire sales process with the customer from enquiry to delivery and beyond. 

We are a small team, with a strong work ethic. We want our team members to be able to take a pride in helping customers get the best solution for their needs, once trained you will be given a lot of freedom in how you choose to setup and operate your jobs, to ensure your customers’ needs are met. 

Our customers span a huge range of industries and will have differing levels of experience with Shipping Containers. From Parish Councils, Schools, Churches and Community groups, to F1 Teams, Football Clubs, large exporters and big industrial sites, every customer is different. 

As a sales and operations trainee you will be part of a successful and motivated team working closely with your customers, traders, haulers and colleagues delivering in excess of 1000 container deliveries each year. You will be involved with all aspects of the role in securing new business which includes quoting, pipeline management, order management and delivery. 

This role does not include cold calling and hard selling. Neither is it a pure telesales role. You are genuinely there to help the customer get the best options available for their project, problem or needs.  

Who are you? 

You will have very strong relationship building and communication skills; have well developed time management and prioritisation skills as well as a good team player. You are keen to learn, detailed focused and want to help customers find the best solutions for their needs, working in a constructive and positive team culture. If so, this is the opportunity for you. Experience in the shipping container industry is not essential and full training will be provided. 

Our focus is on building skills and knowledge to deliver a quality service to our customers to essential highest levels of client satisfaction. Our core values mean that working consultatively with our customers we ensure we match the product to the customer’s specific needs. 

Top level academic results are not necessarily expected (Good written and spoken English as well as strong numeracy are still essential). Good communication, good attention to detail and good ability to understand the customers’ needs or wants are more important to us. As well as a practical mindset, a large dose of common sense and a strong work ethic.   

What can we offer? 

We are committed to hybrid working arrangements and helping you achieve both the needs of the business and your work-life balance goals. Once trained you will be allowed to work from home for up to 2 days per week. 

We have a good range of benefits, a competitive salary, genuine career and salary progression, 28 days holiday (inclusive of bank holidays), nest pension scheme, free parking on site, secure bike parking (showers, changing facilities and a staff break out area have recently been finished) . We have invested heavily in our new office building over recent years, and we containue to invest to provide what we think will be some of the best quality working spaces in the area.  

We feel most importantly; we offer a position with scope for long term development, a sense of pride in genuinely helping people and doing a good job, with an employer who will notice and reward effort and hard work.  

Customer Services & Internal Sales Trainee 

Full time, £24k Starting, £26k once fully trained (expected after 6 months) + excellent career and salary progression. 

Reporting to: Sales Team Manager & Directors

Department: Customer Services & Internal Sales 

PURPOSE OF THE JOB  

You will be responsible for all aspects of customer service and customer care throughout the buying and ordering process when buying a storage container, export spec shipping container or a bespoke converted shipping container. 

You will be responsible for helping customers understand the ranges of products available, help them decide on the best options for their project or needs, and then take the booking, process it, be the customer contact throughout this process, as well as offering aftersales care and service. 

You will be given a fair amount of freedom to help your customers get the best solution for their needs. We want you to take pride in offering the best level of service possible & ensuring a helpful and pleasant buying experience for customers, as well as helping us develop and improve the business.

As a small team, duties will be wide and varied. When we are not as busy with front line customer enquiries, we also expect our front-line team to be involved with updating and maintaining our website, and adding new case study write ups after you complete an interesting or unusual job. Other tasks the business requires will also be called upon, and this may be anything from helping the business development manager build a big VIP quote, to helping water the office pot plants. We all pitch in with whatever the business needs. 

KEY RESPONSIBILITIES  

• Helping customers with enquiries, advice and quotes from phone and website enquiries. 

• Quote follow ups and relationship building with customers. 

• Ensuring customers understand important technical details, such as the size and type of delivery truck that needs to access their property to complete a delivery. 

• Taking bookings, ordering containers and booking haulage with subcontractors 

• Ensuring quotes are sent out promptly and service levels are kept high. 

• Ensuring deliveries run well and customers are happy with their experience, helping build positive relationships with longer term or regular customers. 

• Maintaining  a strong level of communication with customers throughout the process. 

• You will need to manage your own jobs pipeline and bank of customers. 

• Periodically we expect you to write up case studies of your jobs for our website, and help maintain products and prices on our site. 

• As your skills evolve, the scope of your responsibilities is likely to develop beyond this point, to potentially include training and helping coach others, processing online orders for container accessories, and helping with any ad hoc duties needed from a small team. 

• Any other tasks that may reasonably be required by your manager. As a small team we are all expected to help out where needed. 

COMPETENCIES & SKILLS  

• Strong attention to detail 

• Good communicator (Phone & Emails) 

• Ability to work with customers with the full range of possible backgrounds. 

• Our customers may be from different countries and cultures, they may be illiterate, have various ability levels or occasionally are just mean! 

• Ability to plan, monitor and maintain large numbers of tasks. 

• Strong customer focus 

• Honesty and integrity is a must. 

• Willing to learn on the job. 

• Cautious, steady approach to learning and starting out. 

• Fluent French, German or Spanish (Spoken and Written) is not a requirement but may be a strong bonus. 

• Detailed understanding of our ranges to help make good recommendations to customers (Full training will be provided) 

GENERAL SKILLS 

• Excellent spoken and written communication skills. 

• Relatable, approachable& friendly demeanor. 

• Strong numeracy 

• Quick Learner 

• MS office skills (Word, excel, Outlook, use of Microsoft 365 cloud-based services) 

• Happy to work in an ever changing and growing team environment. 

• Can do attitude, and a willingness to occasionally help with open ended tasks with a broad remit. 

• Able to prioritize, manage and work with large volumes of smaller tasks. 

If you are interested to apply, please send your CV and a covering letter, letting us know why you think you’d be good for the position to our [email protected] email address.

Application Process

Applications for this position closed at midday on 1st October 2025

We will be inviting a selection of candidates for an initial video call interview. Invites will be sent out shortly after 1st October for the following week.

If you are successful at this stage, week commencing 15th we will be sending out invites for final stage interviews to be held at our offices. we intend these interviews to take place w/c 29th October.

We will be as fair as possible and try to work with you if you have specific circumstances that affect your capacity to interview when invited.